Shipping policy

Thank you for visiting and shopping at Zenn Garden Bliss! Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Processing Times

  • We work hard to get your garden supplies to you as quickly as possible, but shipping living things requires extra care.
  • Seeds and Tea: Orders for non-living items are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
  • Live Plants: To ensure plant health, we only ship live plants on Mondays, Tuesdays, and Wednesdays. This prevents your plants from sitting in a dark, unventilated postal warehouse over a weekend. If you order live plants on a Thursday or Friday, your order will hold and ship the following Monday.

2. Weather-Related Delays (Crucial for Live Plants)

Plants are sensitive to extreme temperatures.

  • Extreme Heat/Cold: If your shipping route or local destination is experiencing extreme heat (above 90°F / 32°C) or freezing temperatures (below 40°F / 4°C), we reserve the right to hold your live plant shipment until it is safe to travel.
  • Notification: We will monitor the weather and email you immediately if your shipment is being delayed for its own safety. We appreciate your patience in helping us deliver healthy, living plants to your doorstep.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed automatically at checkout. We utilize carriers like USPS, UPS, and FedEx to ensure reliable transit.

  • Standard Shipping (Seeds & Tea): 3–7 business days.
  • Expedited Shipping (Highly Recommended for Live Plants): 1–3 business days.
  • Note: Delivery delays can occasionally occur due to carrier volume or peak holidays.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24 hours. Please monitor your tracking closely so you can bring live plants indoors immediately upon delivery.

5. Damages, Transit Shock, and the Unboxing Rule

We package our plants securely, but transit can be bumpy.

  • Transit Shock: It is normal for live plants to drop a few leaves, look slightly wilted, or lose a little soil during their journey. A good drink of water and a few days of indirect sunlight will usually perk them up.
  • Severe Damage/DOA: If a plant arrives dead or completely broken, you must document it immediately. Take clear photos of the damaged plant and the box it arrived in, and email us at zenngardenbliss@gmail.com within 3 days of delivery. Please refer to our Refund Policy for full details.

6. Wrong Address & Unclaimed Packages

  • Address Accuracy: Please double-check your shipping address at checkout. Zen Garden LLC is not responsible for shipments that are delayed, lost, or die because an incorrect or incomplete address was provided.
  • Unattended Deliveries: We are not liable for plants that perish because they were left outside in direct sunlight, rain, or freezing temperatures after the carrier marked the package as delivered.

7. International Shipping (First-Class Mail International Only)

We do ship to select international destinations, subject to the following strict conditions:

  • Shipping Method: All international orders are shipped exclusively via USPS First-Class Mail International. Please note that while this is an affordable option, transit times are significantly longer (often taking 2 to 5+ weeks depending on the destination country).
  • Tracking Limitations: Full door-to-door tracking is not available for all countries via First-Class Mail International.
  • Customs, Duties, and Import Regulations: The buyer is considered the official "Importer of Record" and is solely responsible for knowing their local country's import laws. Many countries have strict agricultural restrictions regarding incoming seeds and live plants. Zenn Garden Bliss is not responsible for packages that are delayed, opened, confiscated, or destroyed by your local customs authorities. No refunds will be issued for items seized by customs.
  • Duties & Taxes: Any import duties, taxes, or local postal handling fees levied by the destination country are the sole responsibility of the buyer and must be paid upon delivery.