Refund policy
Thank you for shopping at Zenn Garden Bliss! Because we deal with living products, our return policy is a little different than a typical retail store. Please read the terms below carefully before making a purchase.
1. Live Plants Policy (3-Day Guarantee)
We take great care in packaging our plants to ensure they arrive healthy. However, shipping can be stressful for a live plant.
- Arrived Damaged: If your plant arrives dead, severely damaged, or in poor health due to transit stress, you must notify us within 3 days of delivery.
- Required Proof: To qualify for a replacement or store credit, you must email us at zenngardenbliss@gmail.com within the 3-day window with your order number and clear, well-lit photographs showing the damage to the plant and the packaging.
- Exclusions: We cannot issue refunds or replacements for live plants after the 3-day window has passed, as we cannot control the environmental conditions (watering, sunlight, temperature, soil) in which the plant is kept once in your custody. We are not responsible for plants left in delivery boxes for extended periods after delivery or exposed to extreme weather at your doorstep.
2. Seeds Policy
- Unopened Packets: You may return unopened, sealed seed packets within 30 days of purchase for a full refund (minus shipping costs). The buyer is responsible for return shipping fees.
- Germination Disclaimer: Because seed germination depends on variables outside our control (such as planting depth, soil temperature, moisture, light, and grower experience), we do not offer refunds or replacements for seeds that fail to germinate. We do, however, regularly test our seed lots to ensure high germination rates before packaging.
3. Tea & Consumables Policy
- For health and safety reasons, all tea and consumable products are final sale and cannot be returned or exchanged once shipped.
- If you receive the incorrect tea blend or your item is damaged during shipping, please contact us within 7 days of delivery with photos, and we will gladly send a replacement.
4. Damaged or Incorrect Orders
If your order arrives damaged by the postal carrier, or if we accidentally packed the wrong variety of seed, we will fix it immediately at no cost to you.
- Timeframe: You must notify us within 7 days of receiving your package.
- Proof Required: Please email us a photo of the damaged envelope/packets or the incorrect items received, along with your order number.
- Resolution: We will promptly ship out a replacement package or issue a full refund for the affected items.
5. How to Request a Refund or Replacement
- Check that your request falls within the eligible timeframes listed above.
- Email zenngardenbliss@gmail.com with the subject line: Refund/Replacement Request - Order #[Your Order Number].
- Include a brief description of the issue and attach the required photographic evidence if you are claiming live plant damage.
- Once approved, refunds will be processed automatically back to your original payment method within 5–7 business days, or a store credit code will be issued.
